Included in each zip file is a copy of the upgrade instructions, called 'upgrade.txt'.

However, when you purchased EVP you were sent a link to the members area (The same place you downloaded EVP from). In here, click on the 'Your Software Training' tab. Scroll down to find a video where we walk you through the upgrade process!

It's very simple and if you need any assistance then just submit a ticket.

We always reccommend, and indeed only support, the latest version of EVP. First and foremost, please check that you are using the latest version which (At the time of writing) is v1.1.12.

This version fixes an issue with some browsers when clicking the install button that caused it not to work correctly.

If you have the latest version of EVP and nothing happens when you click the install button, please contact support, providing to us the following information:

• Your web host (HostGator, LiquidWeb, etc)
• Your database information (Username, password, etc)
• Your S3 information (Access Key and Secret Key)
• Temporary FTP and/or cPanel access

We will endevour to fix the problem for you as quickly as possible.

PLEASE NOTE: We need ALL the above information from you to solve the problem as quickly as possible for you.

Please check that you’re signing in at the domain you installed EVP on – for instance, http://www.yoursite.com is different to http://yoursite.com
(Notice the www.)

Please try them both and then remember which one works for you!

If that doesn't help you, then please submit a ticket providing us the URL that you installed EVP on, your username, your password and your cPanel login information so that we can look into your database and investigate what the problem is.

We support the following video types:

h.246-encoded .mov, mp4, m4v, flv

and the following audio types:

mp3

Support for files is relatively limited because we can only support types which Adobe Flash can play.

(We actually support a range of other file formats as well as the above but only these file types are recommend for use with Easy Video Player. Some other file types may not be compatible with all the features of Easy Video Player)

The actual video playing component we use for your playback is the heavily tested FlowPlayer. The tutorials on their site can be very helpful for our users looking to convert files which will play in EVP.