WebActix Support Desk
Marc Fowler June 07, 2011 • EVP - FAQ's & Solutions
The format that we advise converting in to, H.264 MP4, is a proprietary format. And inside it, audio and video are treated as two separate tracks. Quicktime and desktop-based video players using the Quicktime codec can detect integrated timing information to match each track with the other.
However, EasyVideoPlayer uses Flash, and Flash cannot detect this information. If there is a gap with no audio, it will shift the audio to fill in the gap. This is what causes varying levels of broken audio.
This is not an EasyVideoPlayer bug - it is a drawback of Flash itself.
However, it can be fixed during your editing process. You should create a white noise track in your editing software and make it the duration of your video. Insert it underneath your existing audio track, and set the level to at least -70dB, so that it can't be heard.
This will keep Flash in line and your video will play perfectly, always in sync!
Chris Griffiths October 28, 2010 • 264 • Community Support Forum
With the recent and unexpected Success we had with an Announcement that I put up and accidently left it open to comments from customers. It was amazing to see the responce that we got from that and great to see everybody helping eachother.
For that reason, I have decided to create a specific Forum for customers where customers can post comments and respond to questions and share their experiences.
I will be monitoring this Forum because here at Easy Video Player Support we are always look out for our customers and trying to improve there experience with EVP. So I will be going through the forum to see what improvements can be made and if there are any trends we can pick up on.
Marc Fowler October 12, 2010 • EVP - FAQ's & Solutions
Please note this only applies to EasyVideoPlayer 1.5 and 2.0!
To make your videos play on the iPod, iPhone and iPad, the page your file is embedded in must be a valid HTML5 page.
While every situation is different, this can usually be achieved by simply changing what's known as the DOCTYPE. This can be found at the very top of every one of your pages (However, you only need to do it for a page with a video on).
Your current DOCTYPE will look something like this (Please note that XHTML, HTML4, etc will look slightly different):
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
To make it HTML5, you need to switch it to this:
<!DOCTYPE html>
<html lang="en">
Then your videos should play perfectly on Apple's devices, if you have also followed the instructions on how to create compatible videos.
Please note that any pages created from within EasyVideoPlayer are already using HTML5, so you could always use our page creation features!
If you are using the Thesis WordPress theme, you can alternatively add the following code into your custom_functions.php file.
add_filter( 'thesis_doctype', 'thesify_html5_doctype' );
function thesify_html5_doctype() {
return '<!DOCTYPE html>';
}
add_filter( 'thesis_head_profile', 'thesify_html5_head_profile' );
function thesify_html5_head_profile() {
return '';
}
(Thanks to Thesify.com for providing this solution!)
Marc Fowler March 20, 2010 • EVP - FAQ's & Solutions
Included in each zip file is a copy of the upgrade instructions, called 'upgrade.txt'.
However, when you purchased EVP you were sent a link to the members area (The same place you downloaded EVP from). In here, click on the 'Your Software Training' tab. Scroll down to find a video where we walk you through the upgrade process!
It's very simple and if you need any assistance then just submit a ticket.
Josh Bartlett February 09, 2010 • EVP - FAQ's & Solutions
We always reccommend, and indeed only support, the latest version of EVP. First and foremost, please check that you are using the latest version which (At the time of writing) is v1.1.12.
This version fixes an issue with some browsers when clicking the install button that caused it not to work correctly.
If you have the latest version of EVP and nothing happens when you click the install button, please contact support, providing to us the following information:
- Your web host (HostGator, LiquidWeb, etc)
- Your database information (Username, password, etc)
- Your S3 information (Access Key and Secret Key)
- Temporary FTP and/or cPanel access
We will endevour to fix the problem for you as quickly as possible.
PLEASE NOTE: We need ALL the above information from you to solve the problem as quickly as possible for you.